Our Rules & Our Promise To Protect Your Business
Dedicated Project Manager, is your Project handler, there are 2 always available 24/7 one each for 12 hours shift.
Daily reporting will be shared online via live excel or power-bi whichever is preferable for your easy understanding.
Our phone call pickup “rule” is immediate we do not let the phone kept on ringing we all hate that therefore, we pick up the call within seconds and try to complete the call in seconds, (regular bookings can be made within 20 seconds) we believe that there is always a phone call behind another.
Busy cab office who needs more staff than the existing to distribute the workload can divert the calls and correspondence of any enquiry or bookings to our 24/7 live controllers/telephonists/booking agents/support staff who will easily handle all the traffic in a professional manner, they will also focus on converting the uncovering jobs into pure sale.
As we deal with multiple companies we can help each other to cover someone stuck job/s, customer data is secured even when covering the jobs with third party, commission rates can be discussed and apply into contract which would help both the parties earning out of none covering jobs rather than get it covered for free.
Our Services
MINICAB OFFICE SERVICES
Cab controlling couldn’t be this easier now with virtual cab office controller with very low hourly fee it’s easy to handle any cab office remotely like physically in the office.
CALL CENTRE OPERATION
Never miss a call whether its booking, inquiry, quotes, complaints, lost and found etc. We are here to help, your calls are answered promptly and professionally.
EMAIL & CHAT SUPPORT
We know the importance of Emails/Chat therefore, we never wanted to miss any single email and or Live Chat, support is provided 24 hours by live agents 365 days a year.
SMM & SMO
Our SMM and SMO services are specifically tailored to meet the needs of minicab offices, helping them enhance their online visibility, engage with their target audience, and drive customer acquisition.
DISPATCH SOFTWARE
CabControllers, the premier call center specialist in the UK minicab industry. With our extensive expertise and industry-leading solutions, we are committed to delivering exceptional services tailored specifically for minicab businesses.
WEBSITE DEVELOPMENT
We do create any we mean any website that would be loved by all your customers and help grow your business also this will help choosing the right click for your valuable clients.
We Are Trusted By
BETTER SERVICES | BETTER QUALITY | LOWER COST
Unlock Superior Customer
Service for Your Fleet
Empower your minicab business with our dedicated BPO services. Our expert team ensures seamless operations and exceptional customer support, allowing you to focus on growing your business. Experience the difference with our tailored solutions designed to protect and enhance your service offerings.